Useful Contacts

Having trouble? Here are a list of useful contacts.

From 28/10/21, Plusnet will no longer be able to offer technical support for YouView box customers.

BT TV

BT TV Subscription
customers

0800 111 4567

BT Broadband Only
customers

0808 100 6116

Lines open
24 hours, 365 days

Lines open
Mon - Fri: 9am - 5:30pm
Sat: 9am - 2pm

Website
BT TV Support

TalkTalk

Call
0345 172 0088

Lines open
Mon - Sun: 8am - 8pm

Website
TalkTalk TV support

Plusnet

Call
–––

Lines open
–––

Website
Plusnet support

BBC

Call
–––

Lines open
–––

Website
iPlayer support
Sounds support

ITV

Call
–––

Lines open
–––

Contact form
ITV Contact

All4

Call
0345 076 0191

Lines open
Mon - Fri: 9am - 9pm
Sat - Sun: 10am - 7pm
Public holidays: 10am - 7pm

Email
All4 Contact form

Channel 5

Call
0208 612 7700
0345 705 0505

Lines open
Mon - Thurs: 9am - 6pm
Fri: 9am - 5pm

Email
Channel 5 Email

UKTV

Call
–––

Lines open
–––

Website
UKTV contact us

Milkshake

Call
0208 612 7700
0345 705 0505

Lines open
Mon - Thurs: 9am - 6pm
Fri: 9am - 5pm

Email
Milkshake Email

NowTV

Call
–––

Lines open
–––

Websites
NowTV Help articles
NowTV Community

S4C

Call
0370 600 4141

Lines open
9am - 10pm

Website/Email
S4C Website
S4C Email

STV

Call
0141 300 3704

Lines open
Mon - Fri: 10am - 2pm

Email
STV Email

Netflix

Call
0800 096 6379

Lines open
24 hours

Websites
Netflix Website
Netflix Help

Sony Kids

Call
–––

Lines open
–––

Email
Sony Kids Email

Prime Video

Call
–––

Lines open
–––

Website
Amazon Prime Video Support

BritBox

Call
03301232448

Lines open
Mon - Sun: 8am - 11pm

Email
BritBox Email

CBS Catchup Channels UK

Call
–––

Lines open
–––

Websites
CBS Reality
CBS Reality Contact
CBS Justice
CBS Justice Contact
CBS Drama
CBS Drama Contact
Horror Bites
Horror Bites Contact

VOD365

Call
01223 750038

Email
–––

Website/Email
VOD365

From 28/10/21, Plusnet will no longer be able to offer technical support for YouView box customers.

BT Broadband

Call
0800 111 4567

Lines open
24 hours, 365 days

Website
BT Broadband Support

TalkTalk

Call
0345 172 0088

Lines open
Mon - Sun: 8am - 8pm

Website
TalkTalk Support

Plusnet

Call
–––

Lines open
–––

Website
Plusnet support

If your box or TV service is provided from BT or TalkTalk, they will provide the full support you need. From 28/10/21, Plusnet will no longer be able to offer technical support for YouView box customers.

To find out who provides your service, check the logo on the top left hand side in your Menu.

BT TV

BT TV Subscription
customers

0800 111 4567

BT Broadband Only
customers

0808 100 6116

Lines open
24 hours, 365 days

Lines open
Mon - Fri: 9am - 5:30pm
Sat: 9am - 2pm

Website
BT TV Support

TalkTalk

Call
0345 172 0088

Lines open
Mon - Sun: 8am - 8pm

Website
TalkTalk TV support

Plusnet

Call
–––

Lines open
–––

Website
Plusnet support

Humax

Call
0344 318 8800

Lines open
Mon - Fri: 9am - 5.30pm
Except Bank Holidays

Email
Humax Email

Huawei

Call
0800 088 6700

Lines open
Mon - Fri: 9am - 9pm
Sat: 9am - 5pm
Except Bank Holidays

Website
–––

Sony

Call
0207 365 2810

Lines open
Mon - Fri: 9am - 6pm

Website
Sony Website

QubeGB

Call
0330 1000 239

Lines open
Mon - Fri: 8am - 9pm
Sat: 8am -6pm

Website
QubeGB Website

TSG

Call
0333 920 7770

Lines open
–––––

Website
TSG Website

at800

Call
0808 1313 800

Lines open
Mon-Sat: 8am - 6pm

Website
at800 Website

Freeview

Call
03456 50 50 50

Lines open
Mon - Fri: 9am - 5pm

Website
Freeview help