Picture & sound out of sync

A YouView Box FAQ

It doesn’t happen often but when it does it can be distracting. Try these steps and we’ll see if we can line up the picture and sound:

Simple but effective. Try changing the channel and then going back to the original channel.

The old “switch it on and off” routine. Overused but it can often help resolve the issue. Press and hold the  supportSiteInlineImage button on your box for 8 seconds, then let go. You’ll be greeted with a friendly ‘Hello’ telling you that your box has restarted.

Time for a bit of fine tuning. You can manually adjust the sync in the settings menu: 

  1. Open the Menu
  2. Select Settings*
  3. From Box Management select Picture & Sound
  4. Select Synchronise Picture & Sound
  5. Select an amount of time to adjust the picture and sound by. You can choose up to 240ms (milliseconds)
  6. Select Done

You may need to experiment a little bit and try a few different times before you get it right.

Please note: Some TVs may also have a separate audio sync feature which you may want to try after adjusting the sync on your YouView box.

*Settings can be found via the cog in the top right corner of the Menu. You can get to the cog by pressing Up and right after opening the Menu.

We didn’t think you’d end up here, but thanks for trying all the above steps. We’d suggest contacting the content provider for further help.