If at first you don’t succeed. Try playing the programme or app again.

You may not be using the latest System Software.  Make sure you are connected to the Internet then download the latest System Software. To do this, follow these instructions:

Standard Remote  

1. Press the HELP button
2. Navigate down and select System Software Update
3. Choose Check for a system software update. If an update is available your TV will start to download it

Touchpad Remote

1. Press the HOME button
2. Scroll down to the Settings section and choose Help
3. Scroll down and select System Software Update
4. Choose Check for a system software update. If an update is available your TV will start to download it

Check your internet connection by going to: 

1. Press the Home button on your remote
2. Settings can be found via the cog at the top of the Menu.
3. Select Network & Internet

The simple old trick of restarting your router can help resolve this issue. Switch it off at the plug for 30 seconds and turn it back on. Give it a minute or two to warm up then check if you’re reconnected.

Please don't leave this page while your router is restarting as you won't have any internet access.

Using Powerline Adapters?

Make sure you switch both adapters off for 30 seconds and then turn them back on. Give them a minute to reset and all the lights will come back on.

The old “switch it on and off” routine. Overused but it can often help resolve the issue. Press and hold the ⌽ Power button on your remote for 8 seconds, then let go. You're TV will then begin to restart.

If the previous steps didn’t fix the issue, you will need to give your box provider a call. Contact details can be found on our Useful Contacts page.