Restart your TalkTalk TV Hub
The old “switch it on and off” routine. Overused but it can often help resolve the issue. Press and hold the button on your box for 8 seconds, then let go. You’ll be greeted with a friendly ‘Hello’ telling you that your box has restarted.
Check your TV is connected to the internet
Check your internet connection by going to:
- Settings (via either the remote or the Android Home Screen)
- Network & Internet
And choosing Wifi or Ethernet connection
Restart your router
Switch your router off at the mains, leave it for 30 seconds before turning it back on. Give it a minute or two to reconnect, and then check your TV to see if this was successfully.
Note: Please do not leave this page while your router is restarting.
Further Help
If the previous steps didn’t fix the issue, you will need to give your broadband supplier a call.