Wait a moment and try again. If this does not resolve, please continue with these steps.

Check your internet connection by going to: 

1. Settings (via either the remote or the Android Home Screen) 
   

2. Network & Internet 

And choosing Wifi or Ethernet connection

Press and hold the Power button on your remote for ~8 seconds and your TV will restart.

If the previous steps didn’t fix the issue, you will need to give your broadband supplier a call. 

You can also drop a message on our forum where our helpful community members and staff will be able provide some assistance. To create an account to post on the forum, click here.