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YouView Support
Use the Site Map to find your way around YouView Support.
YouView Box
Error Messages
Set up
- Box too far from router to connect
- Changing HDMI resolution
- Setting up your box
- Box installation
- Changing Broadband Provider
- Using YouView without internet
- Using a satellite dish
- How to improve your signal
- Retune your channels
- Using an indoor or loft aerial
- Using a shared aerial
- Using YouView without an aerial
- Pairing Amazon Alexa to YouView
- Router not connected to internet
- How to use Voice Search with Amazon Alexa
- Using an aerial booster
- Using powerline adapters
- Frozen set up screen
- Postcode not recognised
- Powerline adapters not working
- Multiple YouView boxes
- Pre-owned YouView boxes
- Surround sound
Box and Remote
- Remote control guide
- Using Maintenance Mode
- Reset your remote control
- Sync remote to the TV
- TV beeping when using remote
- Checking your box model
- Change automatic standby time
- Box stuck in nearly ready
- Remote not working
- Box won't switch on
- Factory reset your box
- Using smart standby
- Box start up is slow
- Box keeps going into standby
- Make your box energy efficient
- Stop YouView remote controlling other Humax boxes
- Volume buttons not working
- Using interactive zoom
Channels
- Can't watch subscription channels
- Getting radio channels
- Getting HD channels
- Hide/unhide channels
- Missing freeview channels
- Freeview picture break up
- Hide/unhide adult channels
- Douglas & Kendal Retune Event
- Winter Hill, Saddleworth, Storeton, Lancaster, Pendle Forest, Caldbeck, Caldbeck Scotland & Moel y Parc Retune Event
- Channel Closures on 22nd June 2020
- Bilsdale retune Event
- Waltham, Belmont, Nottingham & Divis retune Event
- Winter Hill Simulcast
- Emley Moor (relays), Idle, Keighley, Oliver's Mount & Sandy Heath Retune Event
- Emley Moor, Chesterfield, Sheffield, Belmont & Tacolneston Retune Event
- Angus Retune Event
- Bilsdale, Chatton, Fenham, Idle, Oliver's Mount & Pontop Pike Retune Event
- Winter Hill, Emley Moor, Belmont, Sheffield & Idle Retune Event
- Dover, Midhurst, Whitehawk Hill, Reigate & Rowridge Retune Event
- Pontop Pike Simulcast Event
- 'No Information' or 'Loading' in the Guide
- Picture & sound out of sync
- Scotland & Northern Ireland Retune Event
- Dover Simulcast Event
- Selkirk & Black Hill Retune Event
- Caldbeck Retune Event
- Bluebell Hill & Crystal Palace relays Retune Event
- Carmel & Kilvey Hill Retune Event
- Subscription channel break up
Guide
On Demand
- ITV Hub app unavailable
- Help for Netflix 'Basic with Ads' plan
- On Demand player or app not working
- On Demand Player not working
- Now TV app unavailable
- On Demand playback not smooth
- Help with On Demand buffering
- Unavailable On Demand Programmes
- On Demand on YouView
- Missing On Demand Apps
- Error: Unavailable
- Broadband data allowance
- Buy or rent films & TV
- How do I add content to my Watch List?
Parental Controls & PIN
Picture & Sound
Accessibility
About YouView
- Can I use an aerial booster?
- Broadband speed requirements
- Can I get someone to install my box?
- Moving home
- What is YouView?
- How much does YouView cost?
- Technical Terms Glossary
- Do I need a monthly subscription?
- YouView Terms of Use - Part 2: Privacy and Cookies Policy
- YouView Terms of Use - Part 1: Terms and Conditions
- Getting YouView
- Using YouView outside the UK
YouView on Sony
About YouView on Sony
Accessibility
Error Messages
Guide
On Demand
Parental Controls & PIN
Picture & Sound
Recordings
Get in touch
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